1. What is a SPOT?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  2. Do you do alterations?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  3. What is the $55 charge on my credit card statement when I order?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  4. What do you use to clean my clothes?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  5. What is the policy on lost or damaged garments?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  6. Do you have any minimum requirements for orders?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  7. don't think I have a SPOT, can you call me for every pickup and delivery?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  8. How do Value Plans work?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  9. Do you have any Rewards Program for dry cleaning?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  10. What does BTM stand for?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  11. Where's the sales tax??!

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  12. This is all great! How can I get started?!

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  13. What if I need to reschedule?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  14. What about special care items, or special washing requests?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  15. What are your Service Hours?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.

  16. What's your service area?

    SPOT stands for Secure Point Of Transfer. It is the location you leave and receive your garment bag when you place an order with us. SPOT is our secret to keeping our prices low and being on time, every time, with our pickup and deliveries. We can keep a copy of key (on a coded chain with no link to your address), or contact a neighbor, or leave with the concierge. Examples of SPOT's include:

    • - Concierge desk.
    • - Outside your apartment door.
    • - The porch (front or back) of your hous
    • - Inside your exterior door.

    We are happy to provide in person delivery, however if we have to wait long, or if we can't get in touch with you, we will assess a $5 missed pickup / drop off fee.